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General Terms

Read some Bilbet general terms.

By creating an account on the Bilbet Website, the Customer consents to get telephone calls, text messages, and emails from the Company, which includes advertisements.

To sign up on Bilbet, Customers need to:

  1. Input their email address and create a password.
  2. Choose an account currency.
  3. Accept the terms in our User Agreement.

By accepting the Terms and Conditions of Belbet, the Customer certifies that he or she is of legal age and has read the terms of this Agreement, and agrees to them by accepting them.

After the Customer submits the whole set of papers that the Company has requested, verification is completed in ten (10) working days. The Company may, in certain circumstances, decide to extend the time frame by up to thirty (30) working days.

By hitting the “Make a deposit” button, Customers guarantee that they:

  • Are of legal age and legally competent;
  • Own the credit card used for funding the account;
  • Authorize the payment by selecting “Top Up”;
  • Understand the associated risks of using this service and accept them;
  • Acknowledge that payments are non-reversible and cannot be refunded after completion;
  • Agree that payment processing is handled by a third-party service provider.

If the issuing bank does not provide authorization to use the Customer’s bank card to make a payment, the Company and the payment system provider are not liable for the transaction’s denial.

Only those who agree to the bookmaker’s betting Rules and are at least eighteen-eight years old, or the age of majority in their state (if that age is more than eighteen), may place bets. Any breach of this rule will result in the Customer being held accountable.

The following groups of individuals are not permitted to place bets:

  • Individuals under 18 years of age at the time of betting;
  • Those who directly participate in the events being wagered on, including athletes, coaches, referees, club owners, and management, along with anyone associated with them or acting on their behalf;
  • Representatives from other bookmakers;
  • Individuals who are legally prohibited from entering into contracts with a bookmaker based on applicable laws.

The bookmaker has the right to reject wagers from Customers who don’t follow these guidelines. Should any Customer breach public order or social norms, the bookmaker retains the right to reject their wager of any kind.

The bookmaker has the power to reject a wager from any person without providing an explanation.

Based on the information supplied by the processing center, all wagers will be paid. Within 30 (thirty) calendar days of the day the results of the most recent event were formally published on the bet slip, the bettor will get their winnings.

The bettor must verify that the winnings are accurate after getting a refund. The bettor must notify the bookmaker of their disagreement with the profits by providing their account number, date, time, event, stake, selection, odds, and justification for their disagreement. Any winnings-related claims must be submitted within ten (10) days. Enclosed are the supporting and substantiating documents for this complaint. If there aren’t enough reasons to file a complaint, the money will be returned without investigation. For Cyber-Live games, all bet calculation claims must be submitted within 72 hours of the game’s conclusion.

If the Customer correctly predicts each of the outcomes listed in the bet, the wager is deemed successful. This makes it clear what qualifies as a successful wager since it signifies that all of the required criteria must be fulfilled for the bet to win.

Odds, handicaps, totals, and maximum stake restrictions are just a few of the betting conditions that can alter after a wager is placed, but the terms that were initially agreed upon don’t change. Customers must confirm any changes or updates in the pre-match markets before completing their wagers. This attentiveness helps bettors make better selections and improves their entire betting experience by ensuring that they are fully informed about the circumstances that apply to their wagers.

Under this Agreement, the parties agree that any disagreements between the Customer (contract party) and the Bilbet regarding the observance and fulfillment of a betting arrangement between the Customer (contract party) and the bookmaker, including payouts, outcomes, odds, and other material terms of the arrangement, as well as declaring such arrangement unconcluded or void, will be resolved by serving a complaint to the opposing party (pre-trial procedure). A written claim must be sent to the opposite party within ten days by the party that believes their rights have been violated.

A party alleging a breach of their rights must serve the other party with a written complaint as part of the pre-trial process. When a complaint is filed against a bookmaker, it must be sent to the registered office listed in the bookmaker’s constituent documents and accompanied by the relevant public register of businesses statement. When a Customer (contract party) receives a complaint, it must be delivered to their home (or place of stay).

In case of technical issues or partial feeds, bets placed on Esports Live will only be returned if the planned event does not occur or if the bookmaker fails to settle the connected bets. This Policy guarantees that Customers are safeguarded in situations beyond their control, emphasizing the significance of a trustworthy betting experience. Yet, bettors should be aware that refunds are subject to the particular restrictions indicated by the bookmaker at the time of the wager.

If a mistake occurs when a bet is accepted — such as evident errors in event listings, discrepancies in odds between different betting markets, or violations of these Rules — the bookmaker retains the authority to declare those bets void. In such cases, refunds will be issued at a standard rate of 1.

In circumstances when the odds are manifestly erroneous, the wager will be settled based on the actual outcome, using the valid odds relevant to that particular market. This implies that even if a bet was initially placed with incorrect odds, the settlement will reflect the true market odds at the time of the occurrence.

In the case of suspicions about the unsportsmanlike format of matches, the firm retains the right to restrict bets on sporting events prior to the final conclusion of an international organization and declare bets void if the reality of an unsportsmanlike game is established. These wagers are paid at odds of “1”. The administration is not required to give facts or conclusions to Customers.

Bilbet is dedicated to ensuring fair play in sports and is well aware that manipulating sporting events (as well as other events) is linked to criminal acts such as organized match fixing, corruption, and transnational and cross-border organized crime. As a result, Bilbet completely complies with the goals and major objectives of the “Council of Europe Convention on the Manipulation of Sports Competitions” (CETS No. 215), as well as any statutory requirements.

If foul play (match fixing) is suspected or confirmed, bets are placed using a different Customer’s account, a third party uses a Customer’s account, or there is any unusual betting activity (i.e., differences in the type, size, volume, and manner of bets placed), the bookmaker has the right to void bets. The phrase “foul play” describes any infraction of the Rules of the relevant sport, including the favorite purposefully losing a match or match-fixing as specified by the competition’s regulations for monetary, competitive, or other motives.

A party alleging that their rights have been violated may file a lawsuit against the receiving party if they do not take the complaint into consideration within the allotted period. The court in the nation where the bookmaker has its registered office will be the appropriate forum for this action.

Should these Rules be modified, Customers will be quickly informed of the exact changes. Any wagers made after the modification date will be subject to the modified Rules, which means they have to abide by the terms that have been updated. To ensure that no changes will retrospectively affect wagers that have already been accepted, bets placed prior to the update will continue to be governed by the original Rules under which they were first placed.

Any brief connectivity problems during confirmation won’t cause a bet to be canceled once it has been placed, guaranteeing its legitimacy.

The Customer automatically recognizes and commits to following these betting Rules by making a wager, therefore attesting to their comprehension and approval of all conditions included therein.

The bookmaker’s official results will be the only basis for settling bets and calculating winnings. Official records from the appropriate sports federations will be compared with any disagreements or questions regarding the outcome, start time, or event date. This process ensures fair practices by maintaining accuracy in outcome confirmations. By depending only on verified, authorized information from these sporting organizations, betting results will continue to be transparent and reliable, providing bettors with assurance regarding the ultimate settlement of their wagers.

Any complaints about the translation or transliteration of club names, Customer surnames, or sporting locations will not be taken into account by the bookmaker. The given event title has no legal importance and is just offered for the convenience of bettors. Therefore, a stake refund will not be granted for any inaccuracies related to the tournament title. In order to guarantee that Customers are aware that their wagers are based on the official designations accepted by the bookmaker, this Policy emphasizes the significance of correctness in the original terminology used.

Only one account may be maintained by each registered Customer. Customers may only create a single account linked to a family, home address, email address, IP address, credit or debit card, e-wallet, or any other electronic payment mechanism since this Policy applies to numerous identifiers. Furthermore, anyone who is related to an existing Customer — whether via family, business, or other relationships — will not be permitted to register for a separate account on the Website.

No existing Customer may be re-registered as a new one (using a different email address, a different name, etc.).

In case of:

  • the event when someone submits papers that are incorrect, falsified, or duplicated (including by enrolling under a different name), including documents that have been altered using software or a graphic editor;
  • numerous violations of the Bilbet’s T&C;
  • uncertainties regarding the Customer’s identification or the data they have submitted, such as their address, credit/debit card information, or other facts;
  • any fraudulent activity by you or another individual acting in your interest or in cooperation with you may lead to serious consequences. Examples include but are not limited to:
  • manipulation of refunds or rake amounts;
  • use of a stolen or unverified bank card for deposits;
  • engaging in or attempting acts that may be illegal in any relevant jurisdiction, especially if these acts are intended to deceive, evade legal constraints, or disrupt the platform, regardless of whether they result in any direct financial impact on your account.
  • Customer was aware of the outcome of the event when they made their wager;
  • Customers who directly participated in the competition (sportsmen, coaches, referees, etc.) or who acted on behalf of the Customers had the ability to affect how an event turned out;
  • a group of bettors working together (as a syndicate) made wagers in order to surpass the bookmaker’s limitations and conspired with one another to gain an unfair advantage via bonus systems or any other incentives we provided;
  • there are suspicions that a bettor has used specialized software or hardware to facilitate automated betting, actions may be taken by the Company. This includes cases where a bettor may have exploited system glitches, faults, or errors linked to the Company’s services (including betting activities). Unauthorized tools, devices, or analytical systems, such as those that enable betting without human input (like bots), are also grounds for intervention by the Company.
  • unfair methods of any type were employed to get information or get over the Company’s constraints.

The management of the Company has the right, at its discretion, to seek any documentation from the bettor attesting to their identification or other information they have supplied (such as their residence address or passport details), and to stop any payments until all of these facts have been confirmed. The management of the organization retains the right to request that the papers be provided by mail or to hold a video conference as part of the identity verification procedure. It might take up to 72 hours after the documents are received for verification. The Customer can receive the results of the video conference within five business days following the meeting. The business has the right to take any appropriate action, such as canceling all bets and suspending all transactions while they conduct their investigation, if it turns out that the data supplied is invalid. They can also move forward with complete account verification after requesting any necessary documents.

The Company retains the authority to cancel a Customer’s wagers (including wagers made from multiple accounts) if they decline to submit to verification. Additionally, until the identity of the account holder is established and their deposit methods are verified, the administration has the right to take any appropriate action, including but not limited to shutting the account and freezing the existing cash.

The Company is free to decide whatever it thinks is fair and reasonable when the inquiry is finished:

  • to terminate or suspend the account, including any duplicates, which might mean:
  • all incentives, free bets and rewards gained from those promotions and free bets when using this additional account becoming invalid and lost to you.
  • in our sole option, eliminate any winnings from both your primary and secondary accounts and return the amount owed at the beginning of the investigation (less any canceled winnings). Any money owing to us in relation to this duplicate account may also be refunded by us directly from any of your accounts, including any other duplicate accounts.

The Company will decide whether to block or cancel the duplicate account(s) based on the severity of the violation, at our sole discretion (in exceptional cases), while allowing you to continue using the main account and recognizing it as legitimate. All bets put from the additional account will be invalid.

The Customer is in charge of maintaining the confidentiality of the account number and password they were given at registration. Every wager made through the bookmaker will be accepted. These Rules will apply to bet cancellations. In the event that a third party obtains the Customer’s login credentials, the Customer should notify the bookmaker and update their email password and Customer Name to something more secure. You are not allowed to give any other party your phone number change or cash withdrawal codes.

The owner of the account certifies that they are the only one who have performed any activities within the account. If they decide to give someone else access to or control over the account, they take complete responsibility for anything that person does. This involves protecting account information and making sure that any access is safe since the account holder is solely responsible for any acts taken on their account, regardless of who carried them out.

Any breach of the aforementioned provisions will result in the bettor being held accountable. The bookmaker retains the right to cancel any bets and refuse to pay any wins or stake refunds in the event that these Rules are broken. When the bookmaker learns that a Customer fits into any of the above listed categories, they will not be held accountable. This implies that the bookmaker has the right to take the aforementioned actions once they learn that the Customer is a person who fits the above description.

Under no circumstances shall Bilbet, the bookmaker, be responsible for any indirect, consequential, or incidental losses or damages suffered by the Customer, including but not limited to loss of profits, even if they were made aware that such losses or damages could potentially arise.

The Company has the authority to block an account after three months of inactivity. Please email our Security Team at [email protected] to unblock an account.

The bookmaker maintains the right, at any moment and without prior notice, to change these Rules and add new ones. Any changes or new regulations will take effect right away when they are posted on the Website. Since ongoing use of our services would be interpreted as acceptance of any updated terms or new guidelines, it is the duty of each Customer to constantly evaluate these modifications.

What do we refer to as an addiction to gambling? Challenges with gambling are linked to mental health conditions like anxiety, depression, and suicide. They may have an impact on educational and career advancement, familial ties, and even result in criminal activity and bankruptcy. Gambling is not a way to make money; it’s a form of entertainment. Gambling is a fun and exciting hobby. Regretfully, engaging in such activities might occasionally lead to issues. We look out for our Customers and make every effort to guarantee that using our Website responsibly won’t have any unfavorable effects. We responsibly market our goods and services and avoid focusing on children or vulnerable individuals.

Our Company firmly forbids anybody under the age of eighteen from engaging in any kind of betting on our Website. We take strict efforts to guarantee that this regulation is followed, such as regular age verification checks and the deployment of security measures to identify any potential attempts by minors to register. Additionally, we make sure that none of the material or language in our marketing efforts, sponsorships, or ads is intended for or appealing to children.

Our advertising and promotions are designed with care, ensuring they do not mislead or misrepresent the nature of our services, especially for those at risk of gambling issues. We believe in full transparency, informing our Customers about both the probabilities of winning and the potential risks involved in betting. Our services are strictly fee-based, and we avoid encouraging any form of excessive gambling.

If you’re concerned about the impact of gambling on your life, take a moment to answer the following questions. Answering “yes” to many of these may indicate a problem:

  • Do you struggle to manage your gambling expenses?
  • Have you borrowed or taken money to continue betting?
  • Has gambling reduced the time you spend with family or friends?
  • Do comments about your gambling habits make you defensive?
  • Have you lost interest in previous hobbies or activities?
  • Do you experience sadness, anxiety, or even hopelessness due to gambling losses?
  • Have you hidden or lied about the time or money you’ve spent on gambling?

It’s never too late to recognize an addiction and take steps to overcome it, and you don’t have to face this journey alone. We are always by your side, committed to supporting responsible gambling and helping you keep a balanced approach. Here are some important steps to reduce the risk of addiction:

  • Avoid relying on gambling as your primary income;
  • Set clear limits on time and spending, and don’t exceed them;
  • Please refrain from gambling if you’re under the influence of alcohol or substances or feeling anxious, upset, or depressed;
  • Only gamble with money you can afford to lose, and resist the urge to chase losses.

Remember, we’re here to help you enjoy a safe and enjoyable experience, every step of the way.

The odds of winning as well as the possible repercussions and hazards of losing are disclosed to Customers of Bilbet. You may access your deposits and withdrawals by going to the “My Account” area.

Our Customers can ask for a self-excluding option at any time. If necessary, please write to Bilbet’s Customer support and use the self-restriction option.

We offer gamers who may be struggling with gambling support that is easily accessible, methodically delivered, and recorded. We keep an eye on every request. With the self-restricting tool that Bilbet provides, you can shut down your account for a week, month, six months, or a year. Only once your account has been thoroughly validated will it be banned.

Please note that in order to self-restrict, a photo of your ID or passport must be included with your application. You won’t be able to gamble at Bilbet if you enable this feature.

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